IT SERVICES PROFESSIONAL
bhepkema@gmail.com | +1 847 477 9090 | LinkedIn Profile
IT SERVICES PROFESSIONAL
bhepkema@gmail.com | +1 847 477 9090 | LinkedIn Profile
CAREER SUMMARY Diverse IT skill set developed over 30+ years. Geared to aggressively approach problem situations and provide effective solutions. Thrive upon resolving and optimizing processes towards achieving profitable company goals. Skilled at quick and effective deployment of current technologies in a cost-efficient manner for employers and clients.
SKILLS OVERVIEW Google Enterprise Administration | Unix/Linux; Red Hat, CentOS, Ubuntu, Debian, Gentoo, BSD, Knoppix | IT Team Project Management | Security Analysis and Auditing | QA Analysis | ERP Deployment/Migration | Project Management | Database Programming, Design and Analysis – MySQL, Oracle | SOX/COBIT/HIPAA Compliance/Auditing | Training Documentation | Sales Presentation / Demonstration | VoIP/PBX technology/Asterisk | AWS Deployment | VMWare, VirtualBox, KVM/QEMU, Citrix | Network Hardware and Software Infrastructure | System Administration | Reporting/Data Analysis
EMPLOYMENT
LEARN Charter Schools
Information Technology Manager 2019 – Present
Oversight and management of IT projects. Scope includes coordination of 13 campuses for ongoing infrastructure and technology initiatives. Decision consultant for budgeting, asset management, new technology deployment, optimization of business processes. Manage Google Enterprise for Education administration, Google Applications support, IT Ticketing support asset management. Design and deploy school technology projects. CIPA compliance auditing. Review RFPs and eRate submissions.
ATOM AMPD, LLC
Information Technology Manager 2008 – 2019
Management of internet security and VoIP services development for Linux-based OS product offering. Lead for coordinating internal business processes,internal reporting, sales support, customer support, product testing and sales demonstration. Oversee and author technical product documentation and company infrastructure.
HAEMONETICS 2006 – 2010
IT Contractor
Research and deployment of IT solutions. Specific areas of focus include, infrastructure, upgrade, data migration, systems data analysis, business process analysis, data extraction, OS deployments and upgrades.
Salesforce Developer
Developed custom SalesForce service management solution for optimizing, service RMAs, customer support and knowledge base integrated with existing company SalesForce deployment using AJAX. Performed complete internal security audit for company IT infrastructure and deployed improvements.
BIO-LOGIC SYSTEMS CORPORATION 1985-2006
IT MANAGER Developed and maintained persistent hardware and software infrastructure for $30M medical electrodiagnostic testing equipment company. Managed 3 person team with direct report to CFO for project deployments and internal technical support. Managed prioritizing and scheduling of all IT tasks. Designed and deployed effective procedures for intrusion detection, backup and DRM. Audited IT procedures for compliance with Federal Sarbanes-Oxley and COBIT accountability. Directed selection and deployment of corporate-wide ERP system (IFS) resulting in dramatic optimization of business processes. Administered Oracle 11g database. Facilitated subsequent migration from IFS to Baan ERP after acquisition.
NETWORK MANAGER Responsible for deployment and administration of corporate network. Responsible for all Windows server and workstation installation, configuration, maintenance, and support. Research and recommendation of all enterprise applications software;
DATABASE PROGRAMMER Responsible for development and maintenance of custom integrated DBF IT applications including: leads management, quotations, order entry, serialized inventory control, customer and device history tracking, invoice tracking, automated software generation, customer relationship management, and service management. The resulting suite provided a seamless business process from initial customer lead to customer delivery to support.
SOFTWARE TEST ENGINEER Performed and authored procedures for electro-diagnostic medical equipment and C++ based DSP software in development state. Hardware and software testing.
QUALITY CONTROL SUPERVISOR Responsible for product quality testing of hardware and DSP software. Management of quality control staff and development of test procedures for all outgoing product. Deployed statistical analysis tools and procedures for ensuring measurable results of product quality and reliability. Developed FDA GMP compliance procedures.
EDUCATION Northern Illinois University, 1983 –1986, Communications
SOCIETIES & VOLUNTEER WORK Tau Kappa Epsilon, Arthritis Foundation, Center on Halsted